1.   Cancellation & Refund Policy

CANCELLATION TIMEFRAMES

• 24 hours or more before pickup — Full refund, no cancellation fee.
• 2 to 24 hours before pickup — 50% refund of the total fare charged.
• Less than 2 hours before pickup — No refund.
• No-show (driver arrives, passenger not present) — No refund. Minimum fare applies.

HOW TO CANCEL

To cancel a booking, call us at +1 (716) 808-6666, available 24 hours a day. Please have your booking reference number ready. Cancellations cannot be accepted by email or text message alone — a confirmation from our staff is required to process the cancellation.

REFUND PROCESSING

Approved refunds are returned to your original payment method within 5–10 business days, depending on your card issuer. You’ll receive a refund confirmation by email. Buffalo Niagara Falls Shuttle is not responsible for delays caused by your bank or card issuer.

SERVICE MODIFICATIONS

Need to change your pickup time, address, or passenger count? Call us as early as possible — modifications may affect your fare, and we’ll always confirm any changes with you before processing.

2.   Payment Policy

ACCEPTED PAYMENT METHODS

• Square, Visa, and Master card — our preferred payment methods
• PayPal
• Other major credit and debit cards (American Express)
• Digital wallets — Apple Pay, Google Pay, Venmo, Cash App, Zelle
• Stripe — secure one-click checkout for returning customers
• A text or WhatsApp payment link — our staff can send one directly to your phone
• Phone assistance, available 24 hours a day

PAYMENT PROCESSING & CARD DATA

Payments are processed securely through a PCI-compliant payment processor. Buffalo Niagara Falls Shuttle does not collect, store, or have access to your full card number, expiration date, or CVV at any time — your card data is encrypted and handled entirely by our payment processor.

TOLLS

Estimated toll costs are included in your quoted fare based on your route, including cross-border tolls where applicable. Actual toll amounts are reconciled after your trip; any difference from the estimate is charged or refunded to your original payment method within 3 business days.

SALES TAX

New York State sales tax applies to trips where both pickup and dropoff are within New York State, at the rate determined by your pickup county. Cross-border trips to Niagara Falls, ON or Toronto are not subject to NYS sales tax.

TIPS

Tips are optional and not included in your quoted flat rate. You may add a tip at checkout or after your trip via your receipt email. 100% of tips go directly to your driver.

3.   Privacy Policy

INFORMATION WE COLLECT

• Name, email address, and phone number provided at booking
• Pickup and dropoff addresses
• Trip preferences — passengers, vehicle type, special requests
• Flight information, if provided
• How you heard about us and marketing preferences (optional)

HOW WE USE YOUR INFORMATION

• To confirm and fulfill your booking
• To send confirmations, trip reminders, and receipts
• To reach you about changes to your booking
• To send promotional messages — only if you opt in
• To improve our service and comply with legal obligations

INFORMATION SHARING

We don’t sell, rent, or share your personal information with third parties for marketing or commercial purposes. Information is shared only as needed to fulfill your booking — for example, giving your name and phone number to your assigned driver — or as required by law.

DATA RETENTION

We retain booking records for a minimum of 7 years for tax and accounting purposes. You can request deletion of your personal data at any time by emailing info@buffaloniagarafallsshuttle.com, subject to legal retention requirements.

COOKIES

Our booking site uses only the minimal cookies necessary for it to function — we don’t use tracking or third-party advertising cookies. Google Maps is used for address autocomplete and route calculation.

YOUR RIGHTS

You have the right to access, correct, or request deletion of your personal information at any time. Contact us at info@buffaloniagarafallsshuttle.com or call +1 (716) 808-6666.

4.   Terms of Service

SERVICE DESCRIPTION

Buffalo Niagara Falls Shuttle is a private ground transportation service serving Buffalo Niagara International Airport, Niagara Falls (USA & Canada), and Toronto. We provide door-to-door, pre-booked transportation and are not a rideshare service, taxi, or public carrier.

BOOKING & CONFIRMATION

A booking is confirmed only once payment has processed successfully and you’ve received a confirmation email with a booking reference number. We reserve the right to decline or cancel any booking at our discretion, in which case a full refund is issued.

PASSENGER RESPONSIBILITIES

• Be ready at your pickup location at the scheduled time — a 15-minute grace period applies.
• Carry all required travel documents, including a valid passport for cross-border travel.
• Notify us as early as possible of any known delays.

CROSS-BORDER TRAVEL

For trips crossing the US–Canada border, passengers are solely responsible for holding valid travel documents and meeting customs and immigration requirements. Buffalo Niagara Falls Shuttle is not responsible for border delays, denied entry, or document-related issues.

LIABILITY

Buffalo Niagara Falls Shuttle carries commercial liability insurance as required by law. Our liability is limited to direct damages arising from our negligence. We are not liable for missed flights, missed appointments, or consequential damages resulting from traffic, weather, or circumstances beyond our control.

Buffalo Niagara Falls Shuttle

+1 (716) 808-6666   ·   info@buffaloniagarafallsshuttle.com   ·   Niagara Falls, NY